Saturday, August 30, 2008

Resolving Interpersonal Conflict

George is a very vocal person and tends to say what is on his mind without considering the feelings of others. George was the head of the programme committee of one of the projects. His fellow committee members were Jane, Elizabeth and Tom. Tom and George are best friends and have known each other for nearly eight years. However, unlike George, Tom is a rather passive person.

During one of the meetings, Tom gave a suggestion on what should be done for their programme proposal. Upon listening to Tom’s suggestion, George immediately said that it was a really stupid idea and asked Tom to make more constructive comments. To the surprise of everyone, Tom shouted at George. Tom told George that he was too arrogant and that he had enough of his rude comments. Tom then left the venue of the meeting and headed home. One of the reasons why the normally passive Tom lost his temper was because he was facing some family problems. His parents were on the verge of divorce and he was quite upset about it, so he finally lost his temper.

Jane and Elizabeth actually agreed with Tom and told George that he was being too insensitive to the feelings of others. They felt that George should apologize to Tom, and said that they would continue their discussion only after this matter had been resolved. The proposal was going to be due soon and it would be rather difficult for George to finish it alone.

For the next few days, George tried to apologize to Tom but Tom gave him the cold shoulder. What could George do to appease his best friend and to get the whole team back together?

3 comments:

En Lin said...

Being best friends for nearly eight years, I'm quite sure that Tom would forgive George. However, George must put in effort to show that he has change and use his sincerity to make Tom forgive him. Also, the other group members could help by persuading Tom to put aside their differences and come together and finish the proposal. During which, Tom would be able to see that George truely wants to change. Also, since Tom parents are on the verge of divorce, the friends could do something to cheer him up. I believe that Tom did not mean his words too and said it only in matter of anger.

제니 said...

I think George should apologize to Jane and ELizabeth and tell them that he needs their help as the proposal is due soon. Also, he should find ways to apologize to Tom. George can also try to find out more about Tom's problem at home and lend a listening ear. I think Tom would forgive George as they have been friends for so long.

Kah Chun said...

Personally, I feel that George needs to give some time for Tom to let the conflict cool down while he settles his family problems. George can listen to Tom's situation and try to help and solve the difficulties.
As the proposal is going to be due soon, George should explain the situation to Jane and Elizabeth and discuss the details with them.